Contents
Work Information
Email: compdoc777@houston.rr.com
Career Objectives
Short
Term goals are to find a support position utilizing my many skill sets.
Current certifications: A+, N+,
MCP 2000/XP. CNE 6.5, Compaq Certified and management trained.
Helpdesk: Supported a 300+ user base on a
daily basis. Communicated through emails and phone calls to give 1st
through 3rd level support on all issues.
Desktop support:
Supported 300+ user base in multiple locations around the state of
Texas.
LAN administration: Created & Maintained accounts
in Novell through ConsoleOne and imanager.
Also created account on the Microsoft side using the Account management
tool in Active directory. Also monitor
server status through ConsoleOne and PC/Anywhere. Configured PC and reloaded production
machines with Desktop DNA and Microsoft File transfer wizard. Created images in Zen and Norton Ghost to
expedite machine loads for desktops, support and over the network.
Purchasing:
Created accounts with CDW, More Direct, Computer Tech
Tech-depot, Zones, PC Mall and B&H Audio/Video. Priced out hardware and software solutions to
save money and create productivity. Also
build relationships with the sales reps to get great pricing.
Inventory:
Created Access databases to track purchases, current inventory and
licensing. Also, use Image-right to store invoice and purchase records.
Licensing: Created a database to track and
store licensing information, tracking expiration dates and maintenance
agreements.
Hardware Repair: Maintained and repaired Servers,
PC’s, Monitors and other various networking components. Setup accounts with vendors for warranty
repair and recycling of old broken equipment. Setup account on eBay to sell
good used equipment for the company and made almost $10,000 back in profit for
the company. The IT staff was 75K under
budget for the year.
Supported software: Microsoft 2000, XP OS systems. NT2000 Novell 9.x. servers. Groupwise 6.5 client and Groupwise
messenger. ConceptOne, Imageright,
Formaker, BCC, Rackley Rating, Silver plume, Office 2004, XP, 2000. Citrix client, Metaframe administrator and Terminal
services. Novell iFolder, iPrint, and iManager. Adobe Professional 5.1 -6.01.
MS Viso 2003-4, Peach Tree accounting and many more.
Job Title
LAN Admin and general do it all IT guy.
Key responsibilities
When working I handle
the System setup, security, Hardware/Software and usually most IT
functions. I am a one man show capable
of handling it all.
Department or workgroup
IT/MIS
Favorite Links
Contact Information
Houston, TX 77090
Compdoc777@houston.rr.com
Phone: 281-435-7101
Current Projects
Biographical Information
My name is Matthew Thompson and I have been interested in cars
and racing since I was a small child.
Since I have had cars as a hobby and I cannot ever seem to get away from
them. It’s now culminated into a
passion. So I created this website to
share my experiences with everyone.
Personal Interests
Working on Performance cars
Working on and building computers
Snow boarding and playing in the snow.
Last revised: 12-28-2004