Text Box: Matthew Thompson (832) 391-3425 Home Compdoc777@yahoo.com Education: Associate of Arts in Information Technology 2007 University of Phoenix 3.57 GPA Bachelor of Science Information Technology 2010 University of Phoenix 3.63 GPA Certifications/Training A+ CompTIA N+ CompTIA Microsoft 2000 Pro/Server trained Novell 6X CNE trained Operating Systems: DOS 3.3-6.0x Windows 95, 98 Windows NT client and server Windows 2000 Professional Windows 2000 Server Windows Advanced Server 2000 Windows Server 2003 Windows XP Professional Vista Business Windows 7 Citrix Server 4.X and Multi-node Citrix Farms. Software: Altiris Remedy Track-It! 6.0-8.5, Microsoft SMS PC Anywhere WinFax Pro McAfee Anti-Virus Symantec Anti-Virus, Microsoft Project 97-2007 Microsoft Visio 97-2007, Microsoft Office Pro 95,97 XP, 2003 and 2007 Microsoft Publisher 97-2003, 2007 Microsoft FrontPage 97-2003 WordPerfect, Adobe Photoshop 7.0-CS4 Adobe PageMaker Adobe Illustrator Adobe Acrobat Adobe Dreamweaver CS4 Pointsec Many more Professional Experience Talent Source Aug 07 – May 09 (713) 589-2122 10924 Grant Rd, #133 Houston, TX Contracted to: Mustang Engineering Desktop Support Helpdesk and Desktop 1st-3rd level support using Altiris web based ticketing system from 500-800 employees in assigned building, Supporting primarily Windows XP/Vista operating systems. Modified user accounts, groups, and computer accounts using Active Directory daily. Tier 1-3 level support resolving hardware and software issues and Documented resolutions daily. Facilitate moves, additions, and changes of PC equipment daily. Created and maintained all images with Altiris Troubleshoot, Diagnose and repaired component level on Laptops, Desktops. Created knowledge base articles in order to provide better customer service daily. Service desk support for over 100 applications used throughout all US operations daily. Developed and maintained positive working relationships with the end users throughout the company. Programmed Digital and IP phones on the PBX using the NEC Mat software on a daily basis. Installed Cabling and traced cabling using toner, and punch down tool to run new lines. NEC Unified Solutions Feb 05 – July 07 (214) 262-6000 6535 State HWY 161 Irving, TX 75039 Technician Analyst Role Helpdesk and Desktop 1st-3rd level support Track-IT software was our main ticketing system Supported over 5000 employees across the USA, South America and Puerto Rico Supported multiple operating systems – Windows 9x/NT/2000/XP/Vista/Server 2000/Server 2003. Modified user accounts, groups, and computer accounts using Active Directory daily. Tier 1-3 level support resolving hardware and software issues and documenting resolutions daily. Facilitate moves, additions, and changes of PC equipment daily. Created and maintained all images with Power Quest and Norton Ghost for all client side systems weekly. Dell warranty parts certified to repair, Laptops, Desktops, Servers and Printers. Troubleshot, Diagnosed and repaired component level on Laptops, Desktops, and Servers daily. Created knowledge base articles in order to provide better customer and quicker resolutions. Service desk support for over 20 applications used throughout all US operations daily. Developed and maintained positive working relationships with the end users. Facilitated roll-outs of new machines, XP, Pointsec, F-Secure and McAfee upgrade projects. Independent Contractor Oct 04 – January 05 Technician Worked several contracts through K-force and other various temp agencies. Temp USPS contract installing network multifunction printers 01/14/2005 02/14/2005 Temp Washington Mutual contract upgrading and installing new machines 12/03/2004 Temp Lexmark contract IRS project installing new network printers 12/03/2004 Temp American Airlines project roll out 1000 machines. 11-15-2004 Myron Steves Aug 03 – Oct 04 713-522-1100 3131 Eastside St. #600 Houston, TX 77098 Network Administrator Helpdesk and Desktop 1st-3rd level support using Altiris and in house ticketing system (MASH) for over 300 employees across the state of Texas. Supported MS Windows XP/Server 2000/Server 2003, MS Office XP and 2003. Monitored and diagnosed problems with the servers in consisting of eighteen 2000-2003 Microsoft Servers and a four node Novell 6.5 Cluster and a 5 node Citrix Farm 4.X Created & maintained accounts/email/mapping in Novell through Console One and i-manager in E-directory. Created and maintained change control forms daily to report on server logs, failures and updates. Created accounts on the Microsoft side using the Account management tool in Active directory. Configured PC’s and reloaded production machines with Desktop DNA and Microsoft File transfer wizard. Diagnosed the Novell Cluster, MS 2000-2003 servers running active directory reported failures and restored them back to operation on a daily basis. Loaded and configured new and test servers with Microsoft Server 2003 to test new applications. Diagnosed, reported failures returned to operation a four node Citrix Metaframe farm. Used console manager and terminal services to help users and daily operation of a multi-node Citrix farm. Created restore images in Zen and Norton Ghost to expedite machine loads for desktops and over the network. Created accounts with CDW, More Direct, Computer Tech Tech-depot, Zones, PC Mall and B&H Audio/Video. Priced out hardware and software solutions to save money and create productivity. Built relationships with the a multitude sales reps to get great pricing. Created Access databases to track purchases, current inventory and licensing. Used the Image-right database to store invoice and purchase records. Created a database to track and store licensing information, tracking expiration dates and maintenance agreements. Maintained and repaired Servers, PC’s, Monitors and other various networking components. Setup accounts with vendors for warranty repair and recycling of old broken equipment. Setup account on eBay to sell good outdated equipment for the company and made almost $10,000 back in profit for the company. Corbett Personnel JUL 03 – AUG 03 713-974-3800 3100 South Gessner, Suite 315 Houston, Texas 77063-3744 Network Administrator This was a temp to perm position at Myron Steves. Job duties as listed above. Technisource APR 01 – FEB 03 713/784-4226 10111 Richmond Avenue Houston, TX 77042 Contracted to: Pure Resources INC 915-498-8600 1600 Smith Houston, TX 77002 Network Administrator Responsible for the multiple sites in Houston and two in Corpus Christi and Beaumont; which consisted of over 50 users and two outside sites with 15-20 users each. Moved the entire server room from the 35 floor to the 48 floor and setup the LAN and infrastructure. Hired venders to install wiring and technician to work with me to setup the desktops. Setup the server room wiring and WAN communications to the corporate office. Created & Maintained accounts in Microsoft Active directory. Also created accounts in many databases and websites. Created machine loads with the use of Norton Ghost to create efficient computer reload times. Supported a fifty plus users base on a daily basis. Communicated via walk up, phone calls and emails to give 1st through 3rd level support on all issues. Created Access databases to track purchases, current inventory and licensing. Maintained and backed up three terabytes of information nightly using VERITAS software on a Quantum ML 1500 DLT back up unit. Purchased and replaced tapes on a monthly basis. Maintained and repaired Servers, PC’s, Monitors and other various networking components. Setup accounts with vendors for warranty repair and recycling of old broken equipment. Grant Prideco Inc AUG 96 – FEB 01 (281) 878-8000 400 N. Sam Houston Pkwy. East, Suite #900 Houston, Texas 77060 Technician II Job duties included maintaining operations of assigned sites up to 200 or more users in Houston and assigned to the whole state of Louisiana. Provided customer support for all Microsoft Windows 3.x, 95, 98, NT, 2000 and Server operating systems. Provided software support for the following software packages. Office 95, 97, 2000 pro, Exchange client/server, Client Access, Rumba & 95, Outlook, Outlook 98 Internet Explorer 3.0, 4.0, Netscape 3, 4, plus many other graphical and multimedia programs. Daily operations consisted of opening and closing tickets, which had been generated by the helpdesk or myself. Solving fellow employee computer problems either over the phone or at the employee site. Search the web and technical databases for solutions to problems. Performed component and board level repair on Clone and name brand equipment primarily Compaq. Purchasing: Purchased and tracked all PC's, in a global company. Developed a high level of product knowledge and usage of the computer equipment. Built customer relations with various vendors throughout the world. Inventory: Developed new ideas and techniques for the inventory of our global company PC base. Also created data forms and databases using Access to keep track of the inventory. Network configuration experience: Network trained and certified: Ethernet and Token ring, Bay Networks hubs, Cisco routers, 3com NIC cards 100/base using TPC/IP configurations. Created patch cables and cross over cables. Printers serviced and setup HP and Tektronics, Epson on LAN configurations as well as repair. Earned: A+, N+, MCP, NT Workstation, WIN2000/Server, and Compaq hardware certifications. RHI Robert, Half MAY 96 – AUG 96 (713) 658-0011 333 Clay St, Ste 4820, Houston, TX Contract Position Metro Transit Authority. PC Technician Deployed computers in a city wide rollout and update of all the computers. Configured Compaq workstations and clones to connect to the citywide WAN. Operated at many different sites in the Houston area installing Computers and peripherals for Metro employees. Windows 95 rollout and hardware upgrade. Brown & Root APRIL 95 – MAY 95 Contract Position (short term) Deployed new Compaq machine for a companywide rollout. Supported PC’s from Token ring to Ethernet. Upgraded component level Computer peripherals and installed Windows 3.11 for the rollout. Bell Atlantic\Exxon, USA DEC 94 – APRIL 95 Contract Position (Field Engineer) Supported multiple sites with PC and printer support in the Downtown and in the 290 area. Configured and repaired HP workstations and clone PC’s. Repaired component level failures on HP printers. Picture of Matt Thompson

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